I built my electrical business so it could run without me.
13 years running it, off the tools for around 4 of those, ServiceM8 the last few years, and now I set ServiceM8 up for other trade businesses.
The ServiceM8 account I run my own business on.
West Yorkshire Electrical is mine, I started it and still run it, founder and lead engineer. We’re NICEIC registered, MCS certified and CHAS accredited. I’m not a marketing agency or a software company, just a sparky. As at August 2026:
You’ve got ServiceM8, but only the diary gets used.
Jobs get booked in, then quotes get missed and paperwork’s all over the place. Nobody’s sure what still needs invoicing.
Where a job’s up to, you ring whoever booked it in.
I’m an electrician but I set it up round your jobs, whatever your trade.
I look at the work first, then build ServiceM8 around it. This is how I run my own business.
We start with jobs you’ve already done, one that went well and one that was a right pain, plus the regular work that should be easy by now.
New work
Who picks it up and what gets booked in.
The diary and jobs
What the office and the lads can see without ringing round.
Quotes and paperwork
Put where they’re needed so they’re not left until somebody remembers.
After the job
Handover, the invoice and whatever needs chasing.
Then we put a real job through it before I call it done, and show the office and the lads their bit.
Where’s the work getting stuck?
This form comes straight to me, Jamie Grady. I read it and reply myself. Tell me your trade, how many use the diary and where it’s stuck. You would be one of the first, and the price reflects that.