I built my electrical business so it could run without me.

13 years running it, off the tools for around 4 of those, ServiceM8 the last few years, and now I set ServiceM8 up for other trade businesses.

Talk to Jamie

Jamie Grady, electrician, arms folded in a black West Yorkshire Electrical polo

The ServiceM8 account I run my own business on.

West Yorkshire Electrical is mine, I started it and still run it, founder and lead engineer. We’re NICEIC registered, MCS certified and CHAS accredited. I’m not a marketing agency or a software company, just a sparky. As at August 2026:

8staff working on it
21job categories built round our work
22queues with service levels
20job templates and 14 forms in use
Jamie Grady, electrician, kneeling on a wooden floor testing a socket with a multifunction tester on a West Yorkshire Electrical job
Jamie Grady on a West Yorkshire Electrical job.

You’ve got ServiceM8, but only the diary gets used.

Jobs get booked in, then quotes get missed and paperwork’s all over the place. Nobody’s sure what still needs invoicing.

Where a job’s up to, you ring whoever booked it in.

I’m an electrician but I set it up round your jobs, whatever your trade.

I look at the work first, then build ServiceM8 around it. This is how I run my own business.

We start with jobs you’ve already done, one that went well and one that was a right pain, plus the regular work that should be easy by now.

01

New work

Who picks it up and what gets booked in.

02

The diary and jobs

What the office and the lads can see without ringing round.

03

Quotes and paperwork

Put where they’re needed so they’re not left until somebody remembers.

04

After the job

Handover, the invoice and whatever needs chasing.

Then we put a real job through it before I call it done, and show the office and the lads their bit.

Talk to Jamie

Where’s the work getting stuck?

This form comes straight to me, Jamie Grady. I read it and reply myself. Tell me your trade, how many use the diary and where it’s stuck. You would be one of the first, and the price reflects that.

This form still needs connecting to the inbox or CRM that will handle ServiceM8 leads before it can go live.